From: Katherine Rodwell Sent: 25 February 2015 10:32 To: 'Carl Chambers' Subject: RE: Ocean Holidays - Outstanding Balance OF10001689 Thank you for your confirmation, I will pass your booking over to our Customer Services team to be cancelled down for you. Kind regards. From: Carl Chambers [mailto:carlovdarlington@gmail.com] Sent: 25 February 2015 10:16 To: Katherine Rodwell Subject: RE: Ocean Holidays - Outstanding Balance OF10001689 Yes can I cancel it please and I will never use you as travel company again. Thanks carl On 25 Feb 2015 09:59, "Katherine Rodwell" wrote: Good morning, As stated in a previous email below, as you are so far overdue on your balance, we are unable to do a date change. We either need confirmation to cancel the holiday booking at a loss of all monies paid or we need the full balance cleared urgently. Thanks, kind regards. From: Carl Chambers [mailto:carlovdarlington@gmail.com] Sent: 25 February 2015 04:45 To: Katherine Rodwell Subject: Re: Ocean Holidays - Outstanding Balance OF10001689 ok can we post phone then please...i will get back to you by friday with new dates. jane davey is to come off the booking altogether. i think my lesson learnt is not to include others on my booking again. many thanks nicola chambers On 24 February 2015 at 13:17, Katherine Rodwell wrote: Good afternoon, As standard if you had cancelled your holiday before the 12 week prior to travel date, it is cancellation at the loss of the deposit only but if you cancel within the 12 weeks prior to travel, it will be cancellation at the loss of all monies paid. I understand that three passengers were previously cancelled off at the loss of their deposits. If you were to cancel your holiday now, it would have to be at a loss of all the monies paid. Thanks, kind regards. From: Carl Chambers [mailto:carlovdarlington@gmail.com] Sent: 24 February 2015 13:08 To: Katherine Rodwell Subject: RE: Ocean Holidays - Outstanding Balance OF10001689 So telling me that all the money has gone from the holiday minus the cancellation fees I will have to go to trading standards, because that can't be right. On 24 Feb 2015 13:04, "Katherine Rodwell" wrote: Good afternoon, As the holiday is going to be cancelled, it will be cancelled at a loss of all monies paid as you are within 12 weeks prior to travel. Thanks, kind regards. From: Carl Chambers [mailto:carlovdarlington@gmail.com] Sent: 24 February 2015 13:01 To: Katherine Rodwell Subject: RE: Ocean Holidays - Outstanding Balance OF10001689 Hi yes can I cancel the holiday and how much will be coming back from the holiday. Thanks carl On 24 Feb 2015 12:56, "Katherine Rodwell" wrote: Good afternoon, As you are so far overdue on your balance, we are unable to do a date change. We require the full balance paid as soon as possible otherwise the booking will have to be cancelled. If you require a passenger to be taken off the booking, the full balance will still need to be cleared as you are within the 12 weeks prior to travel. If you had contacted us before the 12 weeks prior to travel date then we would have been able to quote you on a date change but I tried to contact you several times regarding your balance but have heard nothing back until yesterday when you emailed me back. Please can you confirm if you would like to cancel the holiday by replying to this email or you will need to contact me urgently to clear the balance. Thanks, kind regards. From: Carl Chambers [mailto:carlovdarlington@gmail.com] Sent: 23 February 2015 16:50 To: Katherine Rodwell Subject: Re: Ocean Holidays - Outstanding Balance OF10001689 unfortunately 2 of the party can't seem to get the funds together. i am very frustrated with this. they have asked about postphoning the holiday until oct. will this increase cost. jane davey has requested to come off the booking altogether as she has lost her hours and can no longer afford it. could i have revised costing for oct including halloween week and i will relay this back to them before any firm decision is made. i hope this is ok thanks nikki chambers On 23 February 2015 at 12:36, Katherine Rodwell wrote: Good afternoon, I have tried to contact you today but the number we have for you doesn’t work. Further to the email below which was sent to you on the 14th February 2015, we sent you a letter on 16th February 2015 stating that you had 7 days to get into contact with us to pay your balance otherwise your booking will be cancelled. This letter has expired today. Your balance of £8,079.22 was due on the 14th February 2015. Please can you contact me directly on 01708 773617 by 5pm today to clear the balance on the holiday. If we do not hear from you by 5pm today, your booking will automatically be cancelled. Thanks, kind regards. From: Scott Grafton Sent: 14 February 2015 09:51 To: carlovdarlington@gmail.com Subject: Ocean Holidays - balance Dear Mr. Chambers, I am emailing you with regards to your balance which is now due. Could you please contact me on 01708 773 602 in order to make payment for your holiday booking? Many thanks. Kind regards, Scott