In relation to tickets which are created by customer's LiveChat
These are created when the offline LiveChat form is submitted (see below)
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This creates a ticker within the LiveChat app which agents can assign and action
As per conversations with LiveChat support it's possible to create a web hook for new tickets
The documentation on this can be found below
https://developers.livechat.com/docs/management/configuration-api/v2.0#create-a-new-webhook

We would like to utilise this web hook in the following ways


1-Create toast notification on Journey for new LiveChat ticket
   In relation to when a new LiveChat ticket is created by a customer
  The allocated sales agent should receive a toast notification in Journey CRM
  The toast notification should contain the below content:
  New Live Chat for ##ohReference##
  To view this live chat click here
  This should direct the agent to the LiveChat app to the relevant ticket
  If the user is not using the LiveChat app this will direct them to the browser view instead

2-Create new event for LiveChat tickets
  In relation to the Journey Events section
  Create a new tab for Live Chat
  This should appear after the conversation tab
  This should contain all conversation types
  Inclusive of completed chats as well as new tickets

3-Add new LiveChat tickets to agent task manager
  New live chat tickets should be added to the associated agents task manager
  This should be considered as a high priority task
  The agent should be able to action this by viewing the ticket which will direct them to the LiveChat app
  The agent will then action the ticket via LiveChat