SPP2-139 ----------- A Nurture Report should be in the report section. New field 'Exhausted Nurture' should appear in CT Report. An enquiry should be moved into ‘NURTURE EXHAUSTED’ queue when CT user move. ‘NURTURE EXHAUSTED’ history should not show to the user. CT agent should be removed enquiry from NURTURE and Should be sent NURTURE EXHAUSTED confirmation to Client. CT and MGT should be deleted enquiry from dialer with call status and call outcome. Exhausted Nurture related actions should be show in the enquiry TIMELINE. If CT user or MGT choose different outcome instead of Nurture Exhausted then normal process should be work. SPP2-139-F ----------- 2 new queue (1. Nurture and 2. Nurture Exhausted) should appear on CRM and CT Dashbaord menu. Same fields of 'CT In Progress Queue' shold be show in 1. Nurture and 2. Nurture Exhausted queue. CT Agent should not change status of Nurture / Nurture Exhausted queue enquires if not permission of it. CT Agent/MGT should not move another enquiry into Nurture / Nurture Exhausted queue without useing dialer. SPP2-139-A/J ----------- Call 5 to Call 7 process should be enable on CT task. After call 5, enquiry should be move into 'Nurture' queue if customer doesn't reply of email. SPP2-139-B ----------- TASK 1 Nurture E-MAIL/Messaging should be sent to customer via scheduler after 8 days from enquiry move into Nature queue date. TASK 2 Nurture E-MAIL/Messaging should be sent to customer via scheduler after 10 days from TASK 1 action. TASK 3 Nurture E-MAIL/Messaging should be sent to customer via scheduler after 10 days from TASK 2 action. TASK 4 Nurture E-MAIL/Messaging should be sent to customer via scheduler after 11 days from TASK 3 action. TASK 5 Nurture E-MAIL/Messaging should be sent to customer via scheduler after 6 days from TASK 4 action. TASK 6 Nurture E-MAIL/Messaging should be sent to customer via scheduler after 3 days from TASK 5 action. Enquiry should be move into NURTURE EXHAUSTED status after complete 7 call stages from CT team and client does not respond to any of the e-mail campaign. Nurture e-mail/Messaging should be sent between the hours of 9am to 8pm and Monday to Sunday via scheduler. SPP2-139-C/D ----------- If Customer Doesn't open sent email from Task1 to Task6 then should be sent continue Nurture email to customer vai scheduler. If Customer Open email but no click on sent email from Task1 to Task6 then should be sent continue Nurture email to customer vai scheduler. If Customer Open email & clicks on sent email from Task1 to Task6 then should be sent continue Nurture email to customer vai scheduler. If customer Reply of sent email from Task1 to Task6 then Nurture email should not sent to customer and Enquiry should be move into CT Tasks queue vai scheduler. SPP2-139-E ----------- New Nurture Template should be add in Template - CT Template on admin panel. Nurture Template maping should be with Nurture task Email. SPP2-139-H -------------- When status/Details change of any enquiry in CRM then enquiry status/Details should be update on Mailchimp. Should be appear a new 'Isbookedbefore' field on Mailchimp. If enquiry status is 'Booked' then 'Yes' status should appear in 'Isbookedbefore' field otherwise 'No' status appear for rest status enquiries on mailchimp. SPP2-139-I ------------- Relog icon should appear on queue after complete 30 days of inquiry from allocated date. Relog icon should not appear on queue if complete days is less then 30 days of enquiry from allocated date. SPP2-139-L ----------- nurture tasks should not appear on below pages: TaskList/CT Console/ContactTask/Management Console/CT Booked Report/CT Master report SPP Process ------------------ NURTURE status enquires should be show on below pages: CT In Progress/Contact Tasks/Task List queue. Should be show NURTURE and NURTURE EXHAUSTED menus on permission page.