New CSB case email template

Subject: New CSB case CS12345

Dear customer service team,

A new CSB case has just been created by ##CaseCreator##.

To view this case please click here.

Regards

Journey


Amendment case completed

Subject: Your amendment is complete CS12345

Dear ##AgentName##,

Your amendment for ##CustomerName## is now complete.

To view this please click here.

Regards

Journey